Return & Refund Policy

At Strativo, we are committed to delivering high-quality digital marketing and website services. Because our services involve time, expertise, and customised work, our refund policy differs from that of physical products.

Please read this policy carefully before purchasing any of our services.

1. Service-Based Business

Our services include, but are not limited to:

• Search Engine Optimisation (SEO)
• Google Ads Management
• Social Media Marketing
• Website Design & Development
• Branding & Creative Services
• AI Marketing Solutions
• Content Marketing
• Website Maintenance
• Marketing Consultation

As these services are tailored specifically to each client, refunds are subject to the terms outlined below.

2. Consultation Services

Consultation fees are non-refundable once the consultation has taken place.

If you need to reschedule, please contact us at least 24 hours before your scheduled appointment.

3. Project Deposits

Projects requiring a deposit reserve dedicated time within our schedule.

For this reason:

• Deposits are non-refundable once project planning has begun.
• If no work has started, refund requests may be reviewed on a case-by-case basis.

4. Website Design & Development

Every website project is customised specifically for your business.

Because design concepts, development work, planning, and revisions require significant time and resources:

• Refunds are not available after work has commenced.
• If the project is cancelled before work begins, any refund will be at our discretion after administrative costs have been deducted.

5. SEO & Digital Marketing Services

SEO and digital marketing involve ongoing strategic work rather than guaranteed rankings or specific revenue outcomes.

Due to the nature of these services:

• Monthly service fees are non-refundable after work for that billing period has commenced.
• No refunds will be issued based on search engine algorithm changes, advertising platform updates, or factors beyond our control.

6. Advertising Spend

Advertising budgets paid directly to platforms such as Google Ads, Microsoft Ads, Meta Ads, LinkedIn Ads, or similar advertising platforms are non-refundable.

Advertising spend is managed by the respective platform according to its own policies.

7. Subscription Services

For recurring monthly services:

• You may cancel your subscription at any time before your next billing cycle.
• Cancellation prevents future payments only.
• Payments already processed are non-refundable.

8. Client Responsibilities

To ensure projects progress smoothly, clients are responsible for providing:

• Required content
• Branding assets
• Feedback within agreed timeframes
• Necessary website or advertising platform access

Project delays caused by missing information or prolonged inactivity do not qualify for refunds.

9. Project Cancellation

If you decide to cancel an active project:

• Work completed up to the cancellation date remains payable.
• Any outstanding invoices become immediately due.
• Completed deliverables may be released once payment has been received.

10. Exceptional Circumstances

We understand that unexpected situations can arise.

In exceptional cases, refund requests may be reviewed individually. Approval is entirely at our discretion and depends on the project status and work already completed.

11. Contact Us

If you have questions regarding this Return & Refund Policy, please contact us.

Email: hello@youragency.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM